Hotel Schweizerhof Luzern

I travelled for work and only stayed one night. Mistakenly i booked the wrong date however the staff was excellent and corrected my booking immediately. All staff was friendly and helpful, the room was fantastic you are immersed in luxury from the moment you walk inside. Breakfast was fantastic with enough choice and high quality food. When leaving we received a small gift bag with water and chocolate. The location is perfect, everything is within walking distance and when leaving the hotel you are immediately in the beautiful city centre. Definitely visiting again!

The room was amazing. The view from the balcony was extraordinary. The space was more than enough, and the bed was comfortable. The shower was perfect, and the amenities were plentiful, including a Dyson hair dryer. They provided two bottles of water every day, even though the tap water was drinkable. The location was excellent, making it easy to walk everywhere. The bar was spacious, and I liked the cozy atmosphere. The staff at reception was the most helpful and cheerful person I have ever seen.

The hotel's location is incredibly convenient, and walking distance to the Luzern railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and cozy, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Specifically, the balcony with the view of Luzern lake is stunning and memorable.

Beautiful elegant hotel well situated. Grand old hotel with all modern conveniences. Beautiful lobby and service was great except problems with repeated demagnetized key cards. Modern and well appointed rooms with large bathroom with separate tub and shower. Bed was comfortable. Nice little touches with complementary nuts, muffin and chocolates. Breakfast was fantastic with everything available. Elegant bar and dining room for breakfast. Nice patio outside to overlook Lake Lucerne. Overall little to complain about and much to laud. A true 5 star hotel.

This was the best 5-star hotel we stayed in and not because of amenities but overall thought that the hotel team had put in the customer experience. Eric at front desk made us so very welcome, I think he is a trainee but did a fabulous job of checking us in. I would say one of the best exp we ever had. Multiple times (including post checkout), we were provided chocolates, muffins and water - all complimentary. They let us extend our checkout without any hassle, in fact kept our luggage post checkout when we had to pick up the car rental. It does not take money to give experiences to the customers, that is what I learnt from this team.